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Every project starts with a structured discovery built on our A.D.V.I.S.E. framework. Here are the questions we ask, and the analysis you get back.
AwarenessWhere are you today?
- What’s prompting this training right now?
- Who are your learners, and what does their day look like?
- What training exists today, and what’s working?
DirectionWhat does success look like?
- What should people do differently after training?
- Which business metrics should move, and by how much?
- Where do you want to be in 6 to 12 months?
VulnerabilitiesWhat stands in the way?
- Where do people struggle most on the job?
- Is the gap skills, process, tools, or time?
- What has been tried before, and why didn’t it stick?
InfrastructureWhat will support learning?
- Which LMS or platforms do your people use?
- Who are your subject matter experts, and how available are they?
- Any compliance, accessibility, or brand requirements?
StrategyWhat’s the right path?
- What are your timeline and budget range?
- Which format fits your learners: eLearning, live, or blended?
- If we phase the work, what matters most first?
ExecutionHow will we deliver and measure?
- Who reviews and approves content, and how often?
- How will we measure impact after launch?
- What support will your team need after launch?
CLIENT SNAPSHOT
Customer service team of 250 across three locations. New hires take too long to reach full productivity.
BUSINESS GOAL
Cut time to proficiency and raise first-call resolution.
SKILL GAP MAP
ROOT CAUSE
Onboarding is information-heavy, with little realistic practice before going live.
RECOMMENDED SOLUTION
Blended onboarding: scenario-based eLearning, live practice labs, and on-the-job job aids.
SUCCESS METRICS
Time to proficiency, first-call resolution, and 90-day retention, tracked from a baseline.
- Needs analysis summary
- Skill gap map
- Recommended learning solution
- Success metrics
- Custom proposal and timeline
The analysis shown is an illustrative example, not a real client.